Customer Testimonials
Wonderful experience and down to earth people that I dealt with. It was our first new vehicle and so happy with outcome.
Most layed back group of people that I have ever dealt with, in 40 years of car buying
Quick professional service. Clean waiting room. Staff keep me informed reviewed the service order. Thanks
We have been with Ebersole/Bennett for over 25 years. Treated with the utmost respect.
I bought my Buick encore at Ebersoles and I get it serviced here regularly- I enjoy coming to see everyone and the service people are exceptional- I also come for express services too- all is great thanks
The people were great to me, unfortunately the old original service center was much larger with a huge customer waiting area and snacks and drinks. The new GMC area is very unimpressive and disappointing as I was expecting GMC to be in the original building that was being rebuilt. I’m also disappointed that checkout is done by people at desks and only 1 computer has a credit card reader - for a business that also seems subpar.
Friendly. Good car service to pick up and deliver me! Prompt ....hope they soon get the car wash working again!!!
I waited longer than necessary for work to begin on my car . No more to say
I have a good experience before and now. Very profesional. Good prices and the sales department very
Very satisfied work. I will definitely go to Bennett for appointments and work to be done in the future.
Very efficient and easy to work with very knowledgeable of work being done. Jamie was very helpful.
Your clerk was excellent, Give her a bonus. She was there when I needed her. as for the car. It looks brand new. I think I'LL keep it. I appreciate the workmanship and professional ship that took place in just 6 days. Thanks again oh yes she even took care of the rental.
Very professional. Kept me informed at each step of the service. Would recommend this dealership.
Very friendly, welcoming, thorough n efficient. Knowledgeable goes out of their way to please the customer.
Vehicle number 6 purchased from the Bennett team of Lebanon pa. Was very pleased with their service like always.
Great mechanics. Would recommend this dealer ship to friends and family. Plan to buy our next Yukon here.
Very friendly, assist in any way possible. Inform you of status of you car service
The Service Department is always clear in its explanations and best options for any needed work, and helpful in arranging the work. .
I really think they are great in the service dept, fit me in when they had no appointments.
No snacks available. Not even a vending machine. For a brand new facility it is poorly designed. Not customer friendly. They didn’t wash vehicle as they had previously done before new building. I was disappointed with the new facility.
Pleasant to work with. Patient and kind when dealing with slightly confused people. That's it.
Ordered a car on August 13th 2024.
Took delivery of another vehicle on October 3rd with 19 miles.
Radio/computer screen did not work. In two days for service on October 9 and 10. They ordered new one. October 11th. picked up vehicle. Same day right rear window quit working. Took in for service Tuesday October 15th. Car is still at dealership tore apart { which i did say to not re assemble until new parts are there} Already worried a brand new car will not look brand new. Over two weeks now.
Really don't know which way to go from here.
Drove new ... Read More DealerRater - Oct 31, 2024
Was able to change appointment time easily, took care of what needed to be done
Disappointed that my vehicle is so poorly built that the A/C lines rust and leak. You would think the lines would be made from material that wouldn’t rust. Also the dealership had no one to give me a ride home. Kinda poor of the dealership to not have a shuttle service.
I think the prices are a bit high, but the work is done well. When I asked, they gave me a discount.
Needed some stuff fixed and all good to go now. Still under construction but service did not sacrifice
Great job very accommodating Friendly'service prompt service.clean facilities. Will definitely tell others all about this fine dealership
I had a terrible experience with this dealership. They sold me a lemon vehicle and I had to take my vehicle to the shop 7 times total to get it repaired. All of which happened in the 2 months of having the vehicle. I'm going on my almost 4th month and my transmission is still bad. The sales manager Mike Buggs was degrading and insulting telling me that it's my fault because I chose that car and no one forced me to buy it. Yes it's used but the things that have been problems with it since the 2nd ... Read More DealerRater - Oct 26, 2024
Great service. Great service. Great service. Great service. Great service great service. Great service great service
Wait was over an hour and a half. Was told at last year's inspection about an engine leak to watch for and that the repair would be $800. No fluids leaked all year and no leak was found this time. Battery dies on me every winter, but I was told the battery is fine. Not sure what they tell me is truthful and accurate.
They repaired my damaged rim beautifully and put a brand new tire on that’s all great, they said they did an alignment but the car still pulls to the right. I’m not sure if there was any more damages around that tire but I’m not sure if even check for more damages other than the tire.
It’s not Ebersoles. I have a gmc truck. Went to the usual place for service and they said it’s where the Honda area was. Would have been nice to know that. Drove up there and there was no place to park or move trucks around. Wales into the service area and xxx is that. Walked past the employees and they said excuse me. Had no idea that was where you waited. Totality cluster not happy.
No pressure and they spent a tremendous amount of time with me. Very knowledgeable of their vehicles.
They are great with working with you and fixing your problems I will keep using them.
Good service
Long wait, poorly informed. Reprimanded by service staff. Watched someone almost hit a person with my car after it was on the way to being washed. Thankful that I got my service done since Honda was unable and not available to help schedule a waiting visit,
Attention to my concern about an unusual transmission noise was excellent as they tried to diagnose the problem. The rest of the service (state inspection, oil change, safety inspection, alignment) was completed properly and without problems, as far as I can determine.
Good communication.
I have done my service here for over 20 twenty years and have always been satisfied with quality of work and cost.
John Umberger could not have been better in taking care of my car and me. Hope I can deal with him on my next visit.
Appreciate service all the time.My vechile drives excellent,never has an issue since I have been driving it.
After taking my car back twice after they replaced fuel sensor it still isn't fixed .engine light back on and fuel gauge not accurate again .not happy now I guess tomorrow morning my car will go back.Thank goodness I am given loaner cars in the meantime .almost 2,000 dollars and still not fixed .
There was a huge disconnect with servicing my car. I thought my request we're straightforward.
Staff was friendly and courteous - especially Maddie. I have interacted with her on previous visits and she continues to be to be very helpful and makes an effort to keep me apprised of progress toward completion of the needed repair. The new customer waiting area is spotlessly clean, but lacks all of the snack choices of the previous area- now offering only coffee, tea,etc. I have had positive experiences with both scheduled and walk in appointments.
My Service was completed in a timely manner. And the staff was informative and responded in a way that was helpful and courteous.
Good service and everyone was friendly and helpful and was ready for pickup in a timely manner
Very polite and knowledgeable customer service and technician personnel. Quiet, clean, and comfortable waiting area. Very accommodating if shuttle service is needed.
Service was fast, courteous and place was clean. took truck back at time of appointment.
Friendly service. Easy to make appointment when needed. VIP service with discount there. X X
Bennett’s is always good to me as a customer. They are very thorough and explain the process and the bill.
Great communication, friendly staff and very helpful. Had a very interesting issue which they quickly diagnosed and fixed.
Very pleasant and accommodating staff. Everyone we had contact with was polite, friendly and respectful.
As usual, Teresa got battery replaced and back on the road quickly without an appointment.
It was great pleasure dealing with Bennet GMC when purchasing my new 1500 GMC pickup truck. I. Differently will consider them if I buy a new vehicle.
Very courteous and helpful . Thank you for a job well done. Would Recommend to a friend
Excellent detailed work. l love that I am kept up to date on the status of my car.
Excellent service especially from John Umberger. His customer service is the main reason I come back to Bennett Honda
Very professional and show forth much curtesy to the client! Well mannered! Thank You Kindly!
Overall experience was good. The new redone service center will be welcoming.. it was all good. Technician did a good job too.
They were really good and fast at getting my truck inspection done.
Service was completed in a timely manner; service area was clean and waiting area was clean
Overpriced. Competitor fixed for a fraction of the price. And oil filters r never tight when completed
I am always taken care of and I will never go anywhere else! The staff is amazing!
Always had good service. People there are friendly. Will definitely be going back for any service on my vehicle.
Very good service! Shuttled me back and forth to my home! My truck was ready when they said! Only glitch was they forgot to remove the service reminder!
Scheduling was very easy. The service consultant, Ahnah, was very pleasant to deal with. My car was ready on time, with everything being completed
They helped me right away. Showed me around and showed me the coffee machine.They came back and told me a price before they continued.
Very professional and happy. The staff was perfect on all levels and I look forward to my next visit.
Madison Lang Welcomed us and helped us through the jungle service always fantastic. Thank u
Courteous & efficient staff. Answered all my questions. Shuttle bus service convenient. Always happy with their service
Service people were very friendly and helpful. You need a sign to direct people as to where to turn for service center
I have been a loyal customer of this dealership for 28 years. I am still evaluating the change in ownership. I am pleased with the service department; however, when they tried to contact me about fixes that were necessary, it took me over an hour of calling before I was able to reach someone.
The actual work was exceptional! Communications between office personnel and customers needs LOTS OF WORK!
Work was done in a timely manner. The service manager explained everything in a professional way.
Service was done in good time I like the convenience of being able to stop in and get an oil change without an appointment
The gal in the front was so informative and helpful and they took really good care of my car.
Very happy with the service for my inspection. I dropped off my Van 7-9am and got a shuttle ride home. Got text when service was complete and a call when shuttle driver was on his way to pick me up. Service was great.
Explain what was done, by going over the bill. If any questions it was then explained.
Prompt and courteous. Good quality workmanship. Will lease another Honda next fall. Excellent service. Number 1
Went in for a simple inspection. 92$ later I had to tell them they put the wrong stickers on my car. I work in the medical field and don’t make 75$ an hour. Really!!
Easy to make service appointment. Easy drop off and pickup. Nice service people. Nice sales people.
The service was great! Customer service reps were knowledgeable and kind. I was glad to see the appointment went as smoothly as all my times under Ebersole ownership.
They’re friendly pretty easy to work with
Dropped in to have the oil changed and have a tire sensor replaced. Everyone was polite and efficient. Theresa has been there for a long time and she is very good with customers. In a short period of time, the car was ready.
I ordered a new GMC truck and sara was my sales person and she was great to work with
Service was done in a very short time, and was advised of a future problem.
They are professional in their communications with customers, but, also, friendly and helpful. Will keep coming back!
They had great service!! They were very accommodating. They got me in when I didn't have an appointment.
I appreciate the professionalism and great service. It’s a good feeling to know I can trust the mechanics.
Great service. All work covered by warranty. Advisor Maddy was very busy but took the time to review what was found & repaired.
Bennet was professional when dropping off my car for inspection. They offered me a bottle of water while I waited. They even walked outside to tell me my vehicle was ready for pickup. Excellent service.
Inspection and service was done in a very timely fashion. John gave me updates. Very satisfied